Terms and Conditions

Thai Cafe Group CC T/A Kitima at The Kronendal

General trading terms and conditions

  1. Prices are subject to change without prior notice.
  2. Prices include VAT.
  3. 10% service charge will be added to a table of 8 people or more.
  4. All items are subject to availability.
  5. No corkage permitted. Strictly “no bring your own”.
  6. We will try our best to accommodate your request of dining room you wish to be in but guarantee cannot be given.
  7. Your table will be ready for you at the time stated. Tables are held for 30 minutes before reallocating them.
  8. Should the number of guests in your party increase; we require minimum of 6 hours notice. Please note that we might not be able to accommodate additional guest(s) if you fail to inform us of the change in numbers especially when we are running at full capacity.
  9. Should the number of guests in your party decrease by 20% or more from your original booking; we require minimum of 24 hours notice. Failure to inform us of the change in numbers may result in ‘no show fee’ of R120.00 per person being charged.
  10. The management reserves the right to cancel any booking subject to giving;
    10.1  48 hours’ notice for booking of 1 – 12 people
    10.2  96 hours’ notice for booking of 13 – 35 people
    10.3  1 week notice for booking of 36 – 90 people
    10.4  Less than 24 hours’ notice in case of emergency and (or) unforeseen circumstances for any booking size.
    10.5  We cannot accept any liabilities for damages that may be sustained as a result of this clause.
  11. Dress code;
    11.1  General: Smart Casual
    11.2  Regret that flip-flops, peak caps, bare-feet, swimwear, swimming shorts, vests and beach wear will not be permitted in the restaurant or The Raya Lounge.
    11.3  Prior arrangement needs to be made with the management prior to any fancy dress party.
    11.4  No bare chest.
    11.5  No offensive slogans or logos.
    11.6  The management reserves the right of admission.
  12. We cannot be held liable for any loss or damage to guest’s property.
  13. Acceptable form of payment: cash, credit cards (Visa, Master, Amex, Diners), debit cards. EFT by prior arrangement with the management only.
  14. No cheque will be accepted without prior arrangement with the management.
  15. We reserve the right to remove items, change information, prices, specification and descriptions of this terms and conditions and of our goods and services at any time without prior notice.
  16. We cannot accept liability for damages that may sustained as a result of clause 20.
  17. Ingredients may vary depending on availability.
  18. Unless expressly stated otherwise, The Thai Cafe Group T/A Kitima at The Kronendal reserves all rights.
  19. We may request for your credit card details at time of booking.
  20. Booking of 10 people or more; a pre-select set menu and a 50% deposit is required a minimum of 15 days prior to the function date to secure the booking.
  21. Booking of 8 people or more on an a la carte basis; a 50% deposit at the rate of R295 per person is required to confirm the booking minimum 15 days prior to function date.
  22. Sunday Buffet; booking of 8 people or more; 50% deposit of buffet price is required to confirm the
    booking minimum of 15 days prior to function date.
  23. Cancellation policy for booking of 20 people or more;
    23.1  10 – 8 days prior to function date: Full refund (subject to 5% handling charge);
    23.2  7 – 5 days prior to function date: refund of 60% of the deposit;
    23.3  4 – 2 days prior to function date: refund of 30% of the deposit;
    23.4   1 day prior to function date: refund of 10% of the deposit;
    23.5  On the day of the function: 0% refund
  24. Large parties may be seated on separate tables, depending on numbers.
  25. Beverages consumed in the Raya lounge if not settled directly with the bar staff will be added to your total bill.
  26. Beverages consumed in the dining room will be added to your total bill.
  27. Babies & toddlers between the ages of 0 – 2 years old can be accommodated free of charge; apply to set menu dinners only and provided that there are no additional items ordered over and above the agreed set menu. Should there be additional items(s) ordered a full a la carte price will apply.
  28. Children between the ages of 3 – 5 years old can be accommodated free of charge (maximum 1 child per 10 adults); apply to set menu dinners only and provided that there are no additional items ordered over and above the agreed set menu. Should there be additional item(s) ordered a full a la carte price will apply. Under the circumstances where children exceed maximum allowance of 1 child per 10 adults; a 50% discount off the agreed set menu price per child will apply.
  29. Children between the ages of 6 – 12 years old receive 40% discount off the agreed set menu price per person; apply to set menu dinners only. Should there be additional item(s) ordered a full a la carte price will apply.
  30. Should you wish to book a specific dining room(s) for your private party, we require our minimum charge per room or minimum number of people per room to be met – whichever amount is higher. 50% deposit of the minimum spend requirement or set menu price is required a minimum of 15 days prior to function date in order to secure the booking.
    30.1  Temple room (the room on the left as you enter the restaurant); only available on an exclusive basis with joint hiring of our VIP room for a minimum charge of R12 000.00 or minimum             of 40 people – whichever amount is higher.
    30.2  VIP room (The room adjacent to our Temple room); available on an exclusive basis for a minimum charge of R3 200.00 or 10 people – whichever amount is higher.
    30.3  Bangkok room (the room on the right as you enter the restaurant); available on an exclusive basis for a minimum charge of R10 000.00 or minimum of 30 people – whichever amount is          higher.
    30.4  Boat room (Dining room at the back of the restaurant adjacent to the Raya lounge);
    30.4.1      During the period of December until April; available on an exclusive basis for a minimum charge of R7 500.00 or minimum of 24 people – whichever is higher.
    30.4.2      During the period of May – November; available on an exclusive basis for a minimum charge of R6 500.00 or minimum of 20 people – whichever is higher.
    30.5  Lovers lounge (the room behind the main bar); available on an exclusive basis for a minimum charge of R1 500.00 or minimum of 3 people – whichever amount is higher. Should you              do not wish to meet our minimum charge and/or the number of guests in your party is less than our minimum requirement; we reserve the right to seat other guests in the same room or          move your party to a different dining room which is not a private room.No split bills for group bookings
  31. No split bills for group bookings.
  32. For a party of 12 people or more booking in the Raya lounge; a pre-select canapé menu is compulsory. should you wish not to pre-order a canapé menu we can only reserve seating for maximum of 11 people (subject to availability)
  33. Lounge bookings must arrive at the lounge by 7pm on the day of your booking. We cannot hold your lounge table for longer than 10 mins after 7pm. With a 50% deposit we can hold your lounge table until 8pm.
  34. A section of and/or the whole Raya Lounge (cottage section excluding the main lounge) can be booked for a private party. We require our minimum charge per area or minimum number of people per area to be met – whichever amount is higher.
    34.1  For an exclusive use of our Raya Cottage; minimum charge of R9 000.00 or minimum of 25 people – whichever amount is higher.
    34.2  For an exclusive use of our Raya Terrace (weather permitting); minimum charge of R9 000.00 or minimum of 25 people – whichever mount is higher.
    34.3   For an exclusive use of our Raya cottage, Veranda and Terrace Area (weather permitting); minimum charge of R17 000.00 or minimum of 65 people – whichever amount is higher.
    34.4  For an exclusive use of our Raya Garden area (weather permitting); minimum charge of R 6 500.00 or minimum of 30 people – whichever amount is higher.
    34.5  For booking of the whole Raya Lounge (excluding our main lounge): 50% deposit is required at time of booking. Cost of hiring the whole of Raya Lounge is available on request.
    34.6  Strictly no ‘Bring your own’.
  35. Service charge at the rate of 10% will be added to your total bill.
  36. Price valid for 30 days from date of quotation unless stated otherwise.